Report Lost/Stolen Card

To report a lost or stolen debit card during business hours:

• Call  (205) 391-6700  and ask for anyone in our retail department.

For after hours assistance, use any of the options below:

• Call (205) 391-6161 to use our automated phone service to report the card.
• Use our Mobile App on your smartphone!  Go to Preferences and then Manage Cards.
• Log into Online Banking.  Click on the Debit Cards tab and select the option for Lost/Stolen.
• Call  (800) VISA-911.  This number is available 24 hours a day, 7 days a week.