Man paying with card at store counter.

Report Lost or Stolen Card

To report a lost or stolen debit card during business hours:
  • Call (205) 391-6700 and ask for anyone in our retail department.

For after hours assistance, use any of the options below:
  • Call (205) 391-6161 to use our automated phone service to report the card.
  • On the Mobile App or Online Banking, go to Card Management.  Find the card you need to report, and click Report Lost or Stolen.
  • Call (800) VISA-911. This number is available 24 hours a day, 7 days a week.